I received someone else’s order/item.

Created by Luna TRF, Modified on Tue, 24 Oct 2023 at 06:15 AM by Luna TRF

We’re very sorry to hear that there’s been a mix-up. Please get in touch with our support team by clicking HERE with your order ID and pictures of the following:



  • Incorrect item
  • The received packaging including the detailed shipping label
  • The label code on the transparent bag


Once you’ve sent this information to our support team, we will send you a replacement or issue a refund.

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