What is the process for returning an order?

Created by Luna TRF, Modified on Tue, 24 Oct, 2023 at 6:22 AM by Luna TRF

Unfortunately, a return is not included in our Replacement and Refund Policy. All the products are made-to-order, and we do not accept returns or exchanges. However, we can offer a free replacement or a refund if the request meets certain criteria: 

  • Significantly different from the preview shown to you.
  • Damaged due to the fault of our factory or the carrier.
  • Wrong item with what you ordered.
  • Missing item.

Therefore, feel free to contact us so that we can resolve the issue as quickly as possible within 30 days from the date you received your package.

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