Why have I not received an order confirmation?

Created by Luna TRF, Modified on Tue, 21 May at 5:09 AM by Luna TRF

If an order was placed and processed successfully, you should have received an automated order confirmation via e-mail. Please check your Spam/Junk mailbox again if you do not see any emails in your inbox. 

If you checked your Spam/Junk mailbox and still did not receive the confirmation e-mail, we recommend you to Contact Us so we may investigate this for you.

There is another reason that you don't receive the order confirmation. You might forget to fill in the email address when you placed your order. In this case, we will send an automatic message via your phone number. 

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