Why was I charged twice/ over-charged?

Created by Luna TRF, Modified on Tue, 24 Oct 2023 at 06:03 AM by Luna TRF

1. If you are being charged a second time:

  • If you pay through Paypal, the second amount might be a pre-authorized charge from PayPal and it will eventually fall off your account. We highly suggest contacting PayPal to turn off or remove the pre-authorized setting in your account. 

  • It may also be a pending transaction when paying by credit card, so please kindly check its status. It appears on your bank statement along with the real payment and will disappear within a few business days.

Please reach out to us if you do not see any changes on your account within 5 - 7 business days and we will help to check it out.

2. Over-charged: There is only one transaction, but your side shows that the amount deducted from the account is greater than the original price displayed in the order confirmation email.

  • All our products are set in US dollars, when customers outside the US make a payment, it will be processed in USD. However, the customer's payment method can be calculated in a different currency, such as CAD/AUD.
  • When the payment is made in a currency other than USD, a currency conversion will be performed by the payment processor using the exchange rate.

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