My card is declined. What’s the reason?

Created by Luna TRF, Modified on Tue, 24 Oct, 2023 at 6:02 AM by Luna TRF

Please make sure the following information is valid/correct. You should try to enter the information again if you have changed them recently.

  • Card number
  • Expiration date
  • Security code
  • Billing address

Besides, we currently have 2 payment gateways: USA and Singapore. The transaction may not push through if the payment is routed to our international gateway while your card is not allowed internationally. 

Other reasons might be insufficient funds, blocked cards, or exceeded withdrawal amount. To better understand what may have caused the decline, we recommend that you contact your card issuer or financial institution directly to inquire about the specific reason for the decline.

Moreover, if you currently use a Discover Card to complete the transaction, unfortunately, our payment system does not support Discover Card payments at this time. We're working to expand the range of payment options we offer in the future, but in the meantime, we encourage you to try using a different payment method, such as VisaMastercard, or American Express.

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