The tracking shows my order was returned.

Created by Luna TRF, Modified on Tue, 21 May 2024 at 05:05 AM by Luna TRF

There are usually 2 common reasons that your package is returned: 


1. Your shipping address is incorrect/insufficient


2. Another reason is that you were not able to collect your package when it was out for delivery, your package would be kept at the local post office for a period of time for pickup before they send it back to the sender. Please check your tracking information regularly to receive your order soon.


Please recheck your shipping address in the confirmation email before reaching out to us:

If the shipping address is correct, please Contact Us for further support.

If the shipping address is incorrect, we cannot process any support so please check your address carefully before finishing your payment.

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